Sweet 16: Do's and Don'ts when dealing with facilities

Even us “old dogs” can use a reminder sometimes.

Apparently our good friend Judy Langer is doing a lot of writing these days.  A few days ago we posted her Quirks article on ethnography.  Now she has teamed up with our friend Manny Schrager (owner of Consumer Centers of NY and NJ) to write an article for QRCA on dealing with facilities.  Here are the 16 suggestions.  There is a lot more detail in the artilce.  For the entire article, go to:  http://www.qrca.org/displaycommon.cfm?an=1&subarticlenbr=366#1

  1. Put things in writing
  2. Talk to your facility too
  3. Keep the facility up to date on dates and times and changes.
  4. Communicate regularly throughout the project
  5. Make the effort when recruiting from a client list to use the client’s name when recruiting
  6. When considering algorithms, use them with care
  7. Don’t choose a facility on price alone
  8. Accept or reject “holds” quickly
  9. Don’t wait until the last minute with special requests
  10. Ask about the physical facility setup
  11. Do a supply a self-administered rescreener
  12. Brief the qualitative assistant (Host) on your needs and expectations
  13. Work with your qualitative assistant
  14. Build a relationship with your facilities of choice
  15. Make payment arrangements in advance
  16. Remember the Golden Rule
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