Direct & Social Customer Feedback

Direct & Social Customer Feedback

Sharp Analysis to Stay Ahead of Trends
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Strong brands meet customers where they are.  20|20 helps make the most of direct and social customer feedback, uncovering the conversation topics, emerging trends and collective opinions that matter most.
Start a large research endeavor from an informed point of view.  Be in-the-know about trending topics and conversations to help specify future research objectives.  Get qualitative context at scale to move initiatives forward with confidence.

Best For:

Understanding the Existing Climate of an Idea Before Beginning Primary Research
Identifying Trends and Themes from Existing Social Data

How We Do It:

The 20|20 Difference?

A years-in-the-making proprietary process to analyze unstructured qualitative feedback at scale.  Going well beyond word counts, we deliver a smart, succinct view of major themes and percolating trends.

Turn Commentary Into Action

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