Strong brands meet customers where they are. 20|20 helps make the most of direct and social customer feedback, uncovering the conversation topics, emerging trends and collective opinions that matter most.
Start a large research endeavor from an informed point of view. Be in-the-know about trending topics and conversations to help specify future research objectives. Get qualitative context and consumer stories at scale to move initiatives forward with confidence.
Understanding the Existing Climate of an Idea Before Beginning Primary Research
Identifying Trends and Themes from Existing Social Data
A years-in-the-making proprietary process to analyze unstructured qualitative feedback at scale. Going well beyond word counts, we deliver a smart, succinct view of major themes and percolating trends.