Customer experience feedback is a constant stream. 20|20 helps our clients make smart sense of the vast and valuable amounts of experience information we solicit, collect and synthesize. We listen, empathize, adjust and proactively look for stories and trends that keep customer satisfaction high.
Explain rising or falling customer satisfaction metrics. Process that mountain of open-ended answers to spot themes. Utilize customer experience feedback to connect with your core audience and drive intelligent growth. Contextualize metrics with qualitative findings to confirm and validate key decisions.
Adding Context to Customer Experience Data
Uncovering New Trends and Learnings from Archived Data Sets
Exploring New and Past Consumer Touchpoints