One of the problems of a growing company is hiring the right people. As it turns out, skill sets are the easy part. Skills can be hired or taught. The leader who wants to hire well must identify people who fit into, and even advance, the culture. As I mentioned in my last post, “Leaders Drive Culture. Culture Drives People. People Drive Business,” it is the leader’s job to drive culture so people throughout the organization know how to act and respond in a consistent way. The wrong people are cultural roadblocks, or even cancerous, in an organization. Consistent hiring is hard enough when the leader is doing all he hiring. As an organization grows, consistent hiring is extremely difficult.
So how can a leader ensure that the organization hires people who advance the culture?
There is no silver bullet. Overall culture is a huge determinant of hiring. But, managers need more explicit direction. So, at 20|20, we developed an acronym that describes the type of person who is generally successful at 20|20. The acronym is CHILES-G. Here is what it means:
- Service Oriented
Its simple, memorable and it works for us. If your company is growing, I recommend that you find something that identifies the people you want in your company. As a leader you can’t hire them all, but its your responsibility to be sure the new hires advance the organization.
At 20|20, we are CHILES-G.