We provide a variety of ways for you to connect with our technology products team; whether you choose to send an email, chat in real time, or call our support hotline, we’re here to give you the support you need, when you need it.
Our live chat and email support systems are available for all clients, participants, and moderators worldwide. You can access our support team within any of our platforms, or by emailing directly to the support desk for your product.
For Moderators, we not only provide real-time chat and email support, but you can also dial our moderator support line. These phone numbers are for moderators only and will be monitored during normal support hours. Click to see a list of our world-wide moderator help phone numbers.
Remember our support team sees hundreds of projects a month they know about best practices, they know about strategies to get a little extra participation from participants, they’re a great resource for almost any online qualitative question, and they’re free to use!
Our support team is available Monday – Friday 24 hours a day. Email support is still available over the weekend via an on-call team. Our average ticket (email) response time is less than 30 minutes, but during periods of high call volume or on the weekends it may be slightly longer. Rest assured, every ticket is taken care of in the order it was received.
Don’t hesitate to contact us if you have any trouble, or even if you think there may be a better or easier way to do something (there may be and we can help you get there!).