Privacy Policy

Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. The following privacy policy explains our online information practices and the choices you can make about the way your information is collected and used. The information herein pertains to 20|20 Research and its subsidiaries (20|20 Technology, 20|20 Facilities, and 20|20 IP). By accessing 20|20 Research’s websites, you consent to this privacy policy.

The Information We Collect

20|20 Research collects a wide range of information depending on what product or service is involved and depending on the information needs. Here are some examples of the types of personal information we may collect and how we may use it.

Through our 20|20 Research Website (, we collect basic contact information from customers, such as contact name, email, address, and telephone, as well as non-specific company information (general size and business focus, industry, etc.). We may use this information for sales or marketing purposes or otherwise familiarize ourselves with your business. We also collect information regarding project bids and requests for product information.

Through our 20|20 Panel Website (, we collect information for individuals who desire to enroll in the 20|20 Research participant database. Individuals who wish to participate must provide, at a minimum, first/last name, address, phone, email, birth date and gender in order to participate in our nationwide panel. Additional information, such as ethnicity, health information, income, and other demographic background data helps 20|20 place participants into the correct research studies, but is not required.

Customer information is typically retained for five years, but can vary based on activity in our panel and obligations within research projects. Areas of our websites that collect personal information use industry standard secure socket layer encryption (SSL); however, to take advantage of this your browser must support SSL encryption protection. Most modern browsers support this method natively. Our websites may use a technology called a “cookie”. A cookie is a piece of information that our webserver sends to your computer (actually to your browser file) when you access a website. Then when you come back our site will detect whether you have one of our cookies on your computer. Our cookies help provide additional functionality to the site and help us analyze site usage more accurately. For instance, our site may set a cookie on your browser that keeps you from needing to remember and then enter a password more than once during a visit to the site. Our software-as-a-service platforms (QualBoard, etc.) are hosted by 20|20 Research on behalf of third party researchers and companies around the world who use the platforms for market research. Third party researchers utilizing these platforms may collect and share personal information as part of the research process; however, any such data is collected by these firms for their own research purposes, and is solely the property of such third parties. 20|20 Research does not require or utilize this data in any way, does not monitor, and shall not, directly or indirectly, be responsible for the actions or inactions of those utilizing the platforms for research purposes.

Our sites are not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18 without explicit parental or guardian consent. Our sites do not accept any electronic payments for any services rendered.

The Way We Use Information

The data collected on our 20|20 Research Website is used by 20|20 Research to help us develop, deliver, and improve our products and services for you. 20|20 Research will not sell, distribute, or otherwise release any personal information it collects to any third party. The data collected on our 20|20 Panel website is used to place participants in research studies conducted on behalf of our clients. Although certain information collected is shared with our clients, 20|20 will never release full contact information or otherwise sell, distribute or release this information without express permission from participants invited to join research events. Notwithstanding the foregoing, if it becomes necessary by law or legal process for 20|20 Research to disclose your personal information, we may do so upon the determination that such disclosure is legally necessary or appropriate. In addition, in the event of reorganization, merger, or sale, we may transfer any and all personal information to the relevant third party. From time to time, we may use your personal information to send important notices, or for our internal purposes such as auditing, data analysis and research. We may also use this information to send you announcements on the latest news, products, and updates from 20|20 Research. If you do not wish to receive these periodic announcements, you may opt out by sending an email to[email protected]at any time indicating your desire to opt out. You may also contact us by mail at:

20|20 Research Privacy Team
161 Rosa L. Parks Blvd.
Nashville, TN, 37203
United States

Reporting Honorarium and Tax Information

If you participate in a survey that pays an incentive, 20|20 Research may have an obligation to report your incentive payments. By participating in a market research survey, you are permitting us to disclose your earned incentive as appropriate to comply with all laws and other reporting requirements. IRS regulations require us to report incentives issued to individuals that exceed $600 in a tax year via the Form 1099-MISC. You will be sent this form once you have been issued $600 or more in incentives in a tax year and must return it to the IRS with your tax return.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place certain physical, electronic, and managerial procedures to help safeguard the information we collect online.

How You Can Access Or Correct Your Information

You can request access to all your personally identifiable information that we collect by contacting us at[email protected]. Should you wish to remove all personal information, please notify us at the same address ([email protected]). This pertains to both the 20|20 Research website and 20|20 Panel database. We will process your request within 45 days. If we are unable to process your request within 45 days, we will tell you when we are able to provide access. In the unlikely event that we are unable to grant you access, we will explain why we cannot do so.

Third-Party Sites and Services

Our websites, products and services may contain links or references to third-party websites, products, or services. Information collected by third parties is governed by their privacy practices, and we encourage you to learn about the privacy practices of those third parties.


20|20 Research utilizes a self-assessment approach to assure compliance with this privacy policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the principles. We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal information in accordance with the principles.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please email us at[email protected]. You may also contact us by mail at:

20|20 Research Privacy Team
161 Rosa L. Parks Blvd.
Nashville, TN, 37203
United States

EU and Privacy Shield Statement

20|20 Research complies with the EU-U.S. Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. 20|20 Research has certified that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Privacy Shield program, and to view our certification page, please visit

20|20 Research is located in the United States and we collect, store, and process your personal information in the United States. These activities are governed by applicable United States laws and regulations in this Privacy Policy.

In accordance with our commitment to protect personal privacy, 20|20 Research complies with the EU-U.S. Privacy Shield Framework as developed by the U.S. Department of Commerce in consultation with the European Commission regarding the collection, use, and retention of personal information transferred from the European Union to the United States.

In accordance to the EU-U.S. Privacy Shield principles, 20|20 has a liability in cases of onward transfers to third parties and complies with the Notice and Choice principles for all data disclosed or transferred to a third party.

20|20 Research submits to being subject to the investigatory and enforcement powers of the Federal Trade Commission, the Department of Transportation, or any other U.S. authorized statutory body with regard to our self-certification and implementation of the principles. 20|20 Research acknowledges the possibility, under certain conditions, for individuals to invoke binding arbitration in filing a complaint disputing 20|20 Research’s adherence to these principles and practices. Individuals may invoke binding arbitration at no cost to the individual.

In compliance with the EU-U.S. Privacy Shield Principles, 20|20 Research commits to resolve complaints about your privacy and our collection or use of your personal information. EU citizens with inquiries or complaints regarding this privacy policy, or who wish to file a complaint or dispute related to or arising out of your use of our sites, should first contact 20|20 Research at[email protected]or by mail at:

20|20 Research Privacy Team
161 Rosa L. Parks Blvd.
Nashville, TN, 37203
United States

We will respond to your request within 45 days.

20|20 Research has committed to refer unresolved privacy complaints under the EU-U.S. Privacy Shield Principles to an independent dispute resolution mechanism, the International Centre for Dispute Resolution/American Arbitration Association. If you do not receive timely acknowledgment of your complaint, or if you feel that we have not satisfactorily addressed your complaint, you can visit the ICDR/AAA website at more information on how to file a complaint. In some cases, you may be able to invoke binding arbitration. You may contact the ICDR/AAA at:

International Centre for Dispute Resolution Case Filing Services
1101 Laurel Oak Road, Suite 100
Voorhees, NJ, 08043
United States

20|20 Research will make reasonable efforts to provide you reasonable access to any of your personally identifiable information we maintain within 45 days of your request. We provide this access so that you may review, correct, amend, or request deletion of your data. If we are unable to process your request within 45 days, we will tell you when we are able to provide access. In the unlikely event that we are unable to grant you access, we will explain why we cannot do so.

Changes to Our Privacy Policy

We reserve the right to change our policy at any time by providing updated information on this page. This policy was last modified on October 5, 2016. We may update this Web site Privacy Policy from time to time. When we do update it, for your convenience, we will make the updated policy available on this page.