We’ve taken the industry’s best tech support team and given them some amazing new tools to support your research.

As always, our 24×7 team is here to help a respondent who might have questions regarding image uploading, a client who wants to leave a backroom not, or a moderator who has a question about the best way to write a discussion guide question.

The new tools include an always-on tech support chat window; this window now lets our team conduct real-time remote screensharing; we can see the respondent’s screen with just a single click to allow permission, then we can show them exactly what to click on or where to enter text.